o9bit Privacy Policy

o9bit is a trusted online gaming platform in Bangladesh. We fully respect our users' privacy and are committed to protecting their personal information. This privacy policy describes how o9bit collects personal information, why it is collected, how it is used, and how it is kept secure.

This Policy is consistent with applicable data protection laws and regulations in Bangladesh. We will update this page for any changes and notify you where appropriate.

We may collect the following types of information while you use the o9bit platform:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address
• Bank account or mobile banking details (bKash, Nagad, Rocket)

2.2 Technical and Device Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session logs, login time, and location information
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Financial transaction history (deposits, withdrawals)
• Records of bonus usage and gaming activity
• Payment method details

o9bit uses your information for the following purposes:

• Account Management: To complete your registration, verify your identity, and ensure account security.
• Service Delivery: For gaming services, bonuses, loyalty benefits, and transaction processing.
• Customer Support: To handle your complaints and support requests via 24/7 live chat.
• Responsible Gaming: To identify unusual gaming behaviour and provide timely assistance.
• Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraud.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Personalised Experience: To improve services and offers in line with your preferences.

We process your information on the following legal grounds:

• Contractual Necessity: When you open an account on our platform, a contract is formed. Processing your information is necessary to fulfil the terms of that contract.
• Legal Obligation: It is our legal responsibility to retain and provide certain information in accordance with applicable laws in Bangladesh.
• Legitimate Interests: For the legitimate purposes of fraud prevention, ensuring security, and improving service quality.
• Consent: Based on your explicit consent for marketing communications or additional processing.

o9bit never sells your personal information. However, we may share information in certain circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and customer support. These partners are given only the information necessary for their specific tasks and are required to maintain privacy standards equivalent to this Policy.

5.2 Legal Requirements

Information may be disclosed in response to court orders, government agency requests, or demands under applicable law. In such cases, we will provide only the information legally required.

5.3 Business Transfers

In the event of a full or partial transfer of o9bit's business, user information may be transferred. You will be notified in advance in such cases.

o9bit uses industry-standard technology and processes to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Firewall and Access Controls: Robust firewall systems are in place to prevent unauthorised access to servers and databases.
• Two-Factor Authentication: An additional layer of security is applied when accessing your account.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Restricted Access: Only authorised personnel can access the relevant information.
• Data Minimisation: We collect only the information that is necessary and do not retain excess data.

Even so, it is not possible to guarantee that data transmission over the internet is completely secure. Users are advised to keep their account password and login details confidential.

o9bit uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to monitor and improve site usage.
• Security Cookies: Used for session protection and fraud prevention.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

o9bit retains information according to the following policy:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Inactive Accounts: Even after an account is closed, information is retained for as long as necessary to meet applicable legal requirements.
• Financial Transaction Records: May be retained for an extended period in accordance with legal obligations.
• Security Logs: Retained for a specified period for fraud prevention and dispute resolution.

At the end of the designated period, information is securely deleted or anonymised so that you cannot be identified.

As a user of o9bit, you have the following rights:

9.1 Right of Access

You may request from us at any time to find out what information we hold about you.

9.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information. This request can be made through account settings or live chat.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

9.4 Right to Restrict Processing

You may ask us to limit the use of your information for specific purposes, particularly in the case of marketing communications.

9.5 Right to Lodge a Complaint

If you have any objection to any aspect of this Policy, you may contact us directly via live chat or email. We will respond to your complaint within a reasonable time.

o9bit is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place at the time of registration.

If it comes to our attention that a minor has registered, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects that their child has created an account on this platform, please contact our 24/7 live chat support.

o9bit primarily operates in Bangladesh. However, due to technical infrastructure, some data may be processed on servers located in other countries. In such cases, we ensure that:

• Data transfers are completed through appropriate security measures.
• The receiving party maintains privacy standards equivalent to this Policy.
• Contractual obligations to protect the data are in place.

o9bit reserves the right to change or update this privacy policy at any time. When changes are made:

• The date of the latest update on this page will be changed.
• For significant changes, a notice may be sent to your registered email.
• Continued use of the platform after changes to the Policy are published will be considered acceptance of those changes.

Therefore, it is recommended that you check this page regularly.

o9bit places great importance on responsible gaming. Using the gaming data collected for this purpose, we:

• Identify potentially problematic gaming behaviour.
• Provide assistance or guidance to users where needed.
• Offer self-exclusion and limit-setting features.

This information is always used for the protection of the user and is never used for advertising or marketing. For more information on responsible gaming, please visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will review your request or complaint within a reasonable time and make every effort to resolve it. Protecting your information is our highest priority.