o9bit Terms and Conditions

Definitions

• "Platform" — The o9bit website and all of its services and features.
• "User" or "Member" — Any person who operates a registered account on o9bit.
• "Account" — A user's registered personal profile on the platform.
• "Bonus" — Any promotional credit or benefit granted to members by o9bit.
• "Wagering Requirement" — The betting multiplier that must be met before bonus funds can be withdrawn.
• "Taka" — Bangladeshi Taka (BDT / ৳) — the currency used on the platform.

Registration Requirements

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate and complete.
• The account is for the exclusive personal use of the person who applied for it.
• Keeping the account password confidential is solely the member's responsibility.
• Any security breach or unauthorised access to the account must be reported to o9bit immediately.

Identity Verification (KYC)

o9bit reserves the right to verify the identity of members as needed for the proper operation of its services. The following documents may be requested as part of the KYC (Know Your Customer) process:

• A copy of a National Identity Card (NID) or passport.
• A utility bill or bank statement as proof of current address.
• Documentation confirming ownership of the payment method.

o9bit reserves the right to temporarily suspend an account if verification is not completed within the specified time.

User Responsibilities

• Use only payment methods registered in your own name on your account.
• Always maintain responsible conduct while using the platform.
• Never share your account login details with any third party.
• Any applicable taxes on gaming activity are your own responsibility.

Welcome Bonus

o9bit offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20 times the combined deposit and bonus amount.

For example: a deposit of ৳1,000 earns a ৳1,000 bonus. To become eligible for withdrawal, a total of (৳1,000 + ৳1,000) × 20 = ৳40,000 must be wagered.

General Bonus Terms

• Each bonus offer has a specific validity period, which is stated in the offer details.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be completed first.
• If bonuses are misused through multiple accounts or devices, all bonuses will be cancelled.
• Collecting bonuses using a VPN or proxy is prohibited.
• o9bit reserves the right to modify or cancel any bonus offer.
• In any dispute relating to bonuses, the decision of o9bit is final.

Cashback and Loyalty Rewards

o9bit's loyalty program has five tiers. Weekly cashback applies at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.3% weekly cashback.
• Gold — up to 0.5% weekly cashback.
• Platinum — up to 0.6% weekly cashback.
• Diamond — up to 0.8% weekly cashback.

Playing regularly advances your tier and increases the rewards you receive.

Cricket and Sports Betting

• Once a bet is placed, it cannot be cancelled or changed.
• If a match is cancelled or abandoned, the stake will be refunded unless otherwise stated.
• Betting is available on BPL, T20, ICC tournaments and other recognised cricket events.
• Odds on live betting events may change in line with market conditions.
• o9bit reserves the right to void bets in the event of an obvious pricing error.

Casino and Slots Games

• All games are powered by Random Number Generator (RNG) technology, which ensures fair outcomes.
• If a game is interrupted due to a technical fault, settlement is generally based on the last recorded state.
• If you notice any fault or issue in a game or the software, please notify support immediately.
• Each game has its own rules — please read the description before starting a game.

Full List of Prohibited Activities

• Operating multiple accounts or using another person's account.
• Systematically abusing the bonus system (bonus arbitrage).
• Intentionally exploiting any fault or vulnerability in a game or the software.
• Collusion — engaging in unlawful cooperation with other players.
• Using the platform for money laundering or illegal financial processing.
• Using automated software, bots or scripts to play games.
• Harassing, insulting or threatening other members.
• Opening an account using false or fraudulent information.
• Using a third-party credit card or payment account.

Closure by o9bit

o9bit may temporarily or permanently close any account in the following circumstances:

• Breach of any clause of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete KYC verification.
• Proof of being underage.
• Proof of involvement in prohibited activities.

Closed at the member's own request

Any member may request to close their own account if they wish. In that case, please contact the support team via live chat or email. It is the member's responsibility to withdraw all valid balance before the account is closed.

Self-Exclusion

As part of its responsible gaming policy, o9bit offers members the option of self-exclusion. If you wish to stay away from the platform for a specific period, please let our support team know. Visit the Responsible Gaming page for more details.

Disclaimer Cases

• Games being interrupted due to internet disconnection or technical issues.
• Services being disrupted due to natural disasters, pandemics, or other unforeseeable events.
• Losses caused by issues with the member's own device or network.
• Technical faults on the part of third-party game providers.
• Losses resulting from the member's negligence or failure to comply with the terms and conditions.

Data Collection and Use

• Members' personal information is used solely for providing services, verifying identity, and meeting legal requirements.
• Information is not sold or transferred to third parties.
• Information may be provided to authorities where necessary to fulfil legal obligations.
• All data is protected by SSL encryption.

Amendment of Terms and Conditions

o9bit reserves the right to amend these terms and conditions at any time. Members will be given as much advance notice as reasonably possible for significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

Suspension of Services

o9bit may temporarily suspend services for maintenance, upgrades, or unavoidable reasons. Members will be notified in advance where possible in such situations. In the case of a long-term suspension, members' valid balances will remain protected.

How to Submit a Complaint

If you have any dispute or complaint, please first try to resolve it through our 24/7 live chat support. For complex matters, a complaint with detailed information may be sent via email. All complaints will be resolved as promptly as possible.

• Live Chat: Available 24/7, support in Bengali.
• Email: [email protected]

Dispute Resolution Policy

• Each complaint will be reviewed with confidentiality.
• Information and evidence from both parties will be considered during dispute resolution.
• Technical logs and transaction records will be considered as final evidence.
• In the event of any disagreement between o9bit and a member on any matter, the language of these terms and conditions will be the final reference.